Testimonials

We recently purchased a home through Luke Veal and found his communication and service exceptional. From the first phone call to arrange an inspection to the settlement of the property, Luke kept in contact, talked us through the process and was flexible in all aspects of the purchase. He was considerate, easy going and even went out of his way to accommodate appointments around our work and children. We would not hesitate to recommend Luke for Buying or Selling a home and cannot thank him enough for his support. We are very happy with our new home. Thanks Luke.

Gabrielle & I would like to take this opportunity to express our sincere appreciation to Luke Veal for the caring & professional manner in which he oversaw the sale of our property in Mount Clear. Although we had intended to canvas a number of real estate agents/firms, we were so impressed with our initial meeting with Luke, that we looked no further. From our first meeting, we felt that we were in “good hands”. Luke was willing to not only offer an objective opinion but also sought to incorporate our thoughts and opinions into our sales objectives. This included discussion into sales strategies, advertising, pricing and presentation. Within a negotiated time frame, our property had been photographed, advertising sign displayed and an impressive presentation launched on the Internet. Luke also explained that his company worked as a sales team and that all agents would inspect the property and be well versed by himself with regard to our sales objectives. Whenever an inspection was arranged, the visiting member of the sales team left a visiting card which was complimented by appropriate feedback. We were pleased to be able to rely upon Luke as our representative during these preliminary phases of the sale and always found his feedback to be of an informed nature. Most impressive of all, was the fact that within a very short time frame (three and a half weeks), the property was sold at a most attractive price. Gabrielle’s family comes from a prominent Ballarat real estate background and she would like to compliment Luke and his team for their work. Over the years we have been involved in a number of property sales and purchases and can say without qualification, that this has been the easiest and most professional sale in which we have been involved.

I take this time to send a very well appreciated thank you personally from both Pete and myself. The genuine passion you have for your clients, fair, up front and honest approach to your business is a rarity. Just one of very few true professionals we have had a relief to come across during such a very stressful time for us. Best wishes with everything and thank you once again for your efforts.

Brad and I would like to formally thank Paterson and Veal for the outstanding service provided when we sold our house in Buninyong this year. I would like to be specific. 

From the initial meeting with Luke to our final sign off and the handing over of the keys of our much loved home the experience was positive and rewarding. 

Brad and I achieved our goal which was to downsize to be closer to our family in Melbourne. Luke was understanding and considerate. He responded favourably to our requests and more importantly listened carefully to our concerns. A positive experience coupled with an outstanding outcome. 

We would also like to mention the photographic record which you provided Angela. Again, a positive experience and a most professional outcome. 

Thank you and warmest regards, 

Our house was sold recently by Luke Veal and we would be happy to recommend him to prospective vendors. He was professional at all times and kept us well informed. We felt that our house sold for a fair price and we were glad that Luke had not suggested a price that was either too high or too low. The photos taken of the house were very good and Luke inspired our confidence.

I began the process of selling my property by calling a handful of sales staff from different estate agencies with differing costs and different offers. Luke Veal is one agent I initially contacted but I chose to go with another estate agent. I didn’t feel terribly comfortable with them but chose to go with them initially because they didn’t charge advertising costs. The first issue was they didn’t fill out their own commission contract correctly and undercharged me their sum they would receive should the property sell. They became aware of this and from day one to day 90 of the exclusive sales rights of the property I felt the property didn’t receive the effort from the estate agent due to their own miscalculations. After the 90 days I called Luke Veal back to discuss the possibility of him taking on the property after no luck in the previous 90 days with the other estate agent. From the outset after the using the previous agent, Luke was honest and acted with integrity, he was open about the reservations he held about taking on my property that had no movement after a previous agent had it on their books. Luke’s professionalism made me comfortable and confident in the sales process. During the process Luke was very easy to communicate with professionally, he was always keen and positive and honest about the progress or lack of progress he had with interest in my property. He advised me upcoming advertising opportunities and open for inspections. The sale process of the property was an instance showed Luke’s extreme professionalism and experience, he kept me up to date and never once made me feel left out of the process. I wish I had have opted for Luke at the beginning when I decided to sell my property.

Just wanted to say that when Shane and I set out house hunting in January 2017, we were contacting many real estate agents to access as many homes as possible, to give us an idea of what we could afford and what suited our requirements. Struggling to find anything that was suitable (and an agent who was interested), we came across a house on the internet that was listed with Paterson & Veal. I rang Luke and he arranged for us to see the house that day. We were impressed already. Upon meeting Luke for the first time, at the house, we knew we had found a great agent. He was on time and so friendly. He was so helpful with any questions we had and so patient with us as we looked around. We fell in love with the house and wanted to purchase it. Luke was amazing. He guided us through the process and he was always just a phone call away. What we didn’t realise was that it was holiday time yet Luke was always available. We were able to inspect the house upon request at different times throughout the purchase process. Luke communicated with us constantly and we never felt out of the loop. On settlement date, when we collected the keys from Luke at his office, we were introduced to all the staff and we were made to feel so welcome. Everyone was so friendly.  We now live in our lovely home thanks to Luke and the staff at Paterson & Veal. Should we ever purchase another home, Paterson & Veal will certainly be our Real Estate Agent, and we would highly recommend them to anyone who wants personal honest service.

Dear Luke, We are writing this letter to thank you for co-ordinating the sale of our 2 properties in Ballarat. The overall experience, from the first contact to the finalisation of the sales, was extremely positive and professional in all aspects. The level of communication was excellent and we felt confident throughout the process that a positive outcome would be achieved, which it ultimately was. Having Angela Hayward assisting you is a great benefit to the company. Angela’s communication kept us up to date on different aspects of the process, which was also greatly appreciated. Overall, we are extremely satisfied with the experience, and would recommend you to other potential buyers and sellers as a thorough professional.

We were very pleased with the advice we received in relation to selling an investment property.  The approach Luke recommended was successful and a quick well priced sale followed. We couldn’t have been more satisfied.

Both my sister and I would like to express our thanks and gratitude in the way Luke Veal helped us with the purchase of 17 Errard Street South, Ballarat central. We both were rather daunted by the thought of moving interstate as we are both quite elderly now. Luke is certainly a gentleman who inspires one with confidence on first meeting him. He anticipates ones real estate needs and acts accordingly with extreme efficiency. Luke certainly made such a daunting procedure so much easier. He is a thorough gentleman and drove my sister to a solicitor, Mr Curwen Walker, introduced them and after the business was completed drove Deirdre back to Craig’s Royal Hotel. We would both not hesitate to recommend Luke to anyone because of his intelligent and super-efficient manner in handling any real estate deals. He has impressed us greatly and we have come to view Luke most favourably.